Whether you're aware or not, we've introduced an AI-powered customer service chat messenger on our website. Simply visit Ettore.com and click the icon in the bottom right corner of your screen for instant assistance. For those who prefer live support, our customer service team is available just as quickly—call us at (510)748-4142 for immediate help.
Based on the questions collected, here are the main categories of frequently asked questions:
1. Product Information & Replacement Parts
Multiple inquiries about squeegee rubber replacements and whether channel replacement is necessary
Answer: We recommend to change your squeegee rubber after a day of use. Can be used on both ends but quality won't be the same.
Questions about poles, extension poles, and cone/clamp replacements
Answer: We have two sets of poles professional and consumer. Our professional poles are much lighter and have the option to expand larger lengths. The consumer extension poles are much heavier, they also expand but limited to a few options compared to the professional line.
Inquiries about specific products like microswipe dusters and grip’n grab tools
Answer: Wash microfiber dusters with warm water and soap and let it air dry.
2. Purchasing & Distribution
International shipping and purchasing questions (Brazil, Holland, Sweden, Saudi Arabia)
Answer: Ettore.com ships international but we recommend to look for local distributors.
Bulk order inquiries and pricing questions
Answer: Contact Customer Service at (510) 748-4142
Local distributor inquiries
Answer: Here’s a list of US distributors that carry Ettore products:
J Racenstein
Detroit Sponge
Windows 101
Window Cleaning Resource
Technical Support
- Product usage and maintenance questions (how to clean, how to extend, compatibility issues)
Answer: All our products are simple to use and clean. Also, most of our products are compatible with each other as they were designed to be easy to use.
3. Website & Orders
Payment and checkout issues
Answer: If you having issues checking out please contact customer service at (510) 748-4142
Questions about how to purchase on the website
Answer: Ettore.com has a variety of window cleaning products they are labeled professional or household.
Return process inquiries
Answer: Contact Customer Service – Reach out to us as soon as possible, within 30 days of receiving your order, to initiate the return process. Provide a Reason for Return – Let us know why you are not satisfied with the product so we can assist you better. Return Shipping Costs: If you no longer want the item or ordered the wrong product, you will be responsible for return shipping costs. If we shipped the wrong item or if the item arrived damaged, we will cover the return shipping costs
At Ettore Products, we’re committed to elevating customer service as the leading brand in the window cleaning industry. Our AI-powered chat messenger enhances your experience by providing instant, accurate answers to your questions. If the AI is unable to assist, your inquiry is seamlessly directed to a live agent for immediate support. We encourage all visitors to take advantage of this feature for a faster, more efficient experience!
